99qq's Privacy Policy —
Your Data, Your Rights
Our complete policy on the collection, use, and protection of your personal information is presented here transparently.
This Privacy Policy ("Policy") applies to all services, websites, and applications of the 99qq platform. By registering an account, playing games, or using any service on 99qq, you are considered to have accepted all the terms of this Policy. We place the highest importance on your privacy and are committed to the secure management of your personal information.
In this Policy, the words "we", "our", or "99qq" refer to the entity operating this platform. "You" or "user" refers to any registered member or visitor of 99qq. This Policy has been prepared in accordance with the applicable laws and regulations of Bangladesh.
We collect only the information necessary to provide our services, ensure security, and meet legal obligations. The different categories of information are described below:
2.1 Identity Information
Information you provide when registering an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Username and password (stored in encrypted form)
2.2 Financial Transaction Information
Relevant information is collected during deposits and withdrawals:
- Payment method (bKash, Nagad, Rocket, or Upay)
- Mobile wallet number
- Transaction amount and date
- Transaction reference number
2.3 Technical Information
Information automatically collected from your device and connection:
- IP address
- Browser type and version
- Device type and operating system
- Session duration and page visit logs
- Cookie and similar tracking technology data
2.4 Gaming Activity Information
Information related to your gaming activity:
- Play history and bet amounts
- Win and loss records
- Bonus usage records
- VIP level and points information
- Responsible gaming limit information
99qq uses collected information only for specific and lawful purposes. The main purposes of use are described in detail below:
3.1 Service Operation & Improvement
We use your information to create and manage your account, process transactions, provide gaming services, and improve the overall experience on the platform. By analyzing your preferences and usage patterns, we aim to provide more relevant services.
3.2 Security & Fraud Prevention
Your information is analyzed to ensure account security, detect unauthorized access, and prevent fraudulent activity. Age verification (meeting the 21+ age requirement) and identity confirmation are also part of this purpose.
3.3 Communication & Customer Service
We use your contact information for important account-related notifications, transaction confirmation messages, and customer service operations. If you contact our support team, a record of that conversation is also retained.
3.4 Legal & Regulatory Obligations
Your information may be used as needed to comply with applicable laws, court orders, or guidance from regulatory authorities. Information is also processed to implement anti-money laundering measures and responsible gaming policies.
99qq does not sell or rent your personal information. However, limited information may be shared with third parties in specific circumstances:
4.1 Service Provider Partners
Only the necessary information is shared with technology providers that assist in operating our platform, payment processing partners (bKash, Nagad, Rocket, Upay), and game developers. All such partners operate under strict confidentiality agreements.
4.2 Legal Requirements
We may disclose information if compelled to meet court orders, government investigations, or the requirements of applicable law. In such cases, we always provide only the minimum necessary information.
4.3 Business Transfers
Your information may be transferred in the event of a business merger, acquisition, or asset transfer. In such cases, we will notify users in advance and inform them of the new policy.
4.4 What We Never Do
We never sell your information to advertisers or third parties. Information is not shared for marketing purposes without your consent, and information is not disclosed without cause except in the event of a security breach.
The 99qq website uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the platform — such as maintaining login sessions, security verification, and transaction processing. Disabling these cookies will prevent many services from working properly.
5.2 Analytical Cookies
We want to understand how users use our platform, which pages are visited most, and where improvements are needed. This information is analyzed in aggregated and anonymous form.
5.3 Cookie Controls
You can control cookies at any time from your browser settings. However, please note that disabling essential cookies may prevent you from using some important services on 99qq.
6.1 Retention Period
We retain your information only for as long as necessary. Information is kept for the duration that your account is active and afterward for the minimum period required to meet legal obligations. Financial transaction records may need to be retained for a longer period in accordance with applicable law.
6.2 Security Measures
99qq applies industry-standard security measures to protect your information: SSL/TLS encryption, secure server environments, regular security audits, and strict access controls. Passwords are always stored in encrypted form.
6.3 Response to Security Breaches
If a data security breach ever occurs and it poses a risk to your rights and freedoms, 99qq will notify affected users as soon as possible and inform the relevant authorities. We will take immediate action to limit damage and prevent future incidents.
Every user of 99qq has certain rights over their own information. We respect these rights and are committed to helping you exercise them:
Right to Access
If you want to know what information we hold about you, you can make a request at any time.
Right to Rectification
If your information is incomplete or incorrect, you have the full right to request that it be corrected.
Right to Erasure
In certain circumstances you may request that your information be deleted, although legal obligations may require some information to be retained.
Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.
Right to Data Portability
You may request to receive your personal information in a structured and machine-readable format.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be temporarily suspended.
To exercise any of the above rights, please contact us at [email protected]. We will respond to your request as quickly as possible.
8.1 Age Restriction
99qq is a gaming platform for adults. Only individuals aged 21 or older may use this platform. We do not knowingly collect any information from persons under 21. If we become aware that we hold information belonging to a minor, that account and the associated information will be deleted immediately.
8.2 Age Verification Process
Age is verified based on the date of birth provided at registration. Additional identity documents may be requested in cases of doubt. We always comply with responsible gaming policies.
9.1 Notice of Changes
99qq reserves the right to amend this Privacy Policy as needed. For significant changes, registered users will be notified in advance by email or through a notice on the platform. Continued use of the platform after a revised policy is published will be considered acceptance of the new policy.
9.2 Effective Date
The latest version of this Policy is effective from January 2026. Previous versions may be provided upon request if needed.
If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team:
Live Chat
You can get instant assistance in Bengali or English through our 24/7 live chat service. Our team is always ready to help with any privacy-related matter.
For More Information
To learn more about our terms of service, visit the Terms & Conditions page. For information on responsible gaming, visit the Responsible Gaming page. For answers to common questions, see our FAQ.