Responsible Gaming —
Keep the fun safe and in control
99qq believes gaming is entertainment — not a burden. Using our tools and guidelines, every player can set their own limits and maintain a healthy experience.
What is responsible gaming at 99qq?
Online gaming is a legitimate source of fun, excitement, and entertainment for millions of people. But like any form of entertainment, it is important to maintain boundaries. At 99qq, we firmly believe that a player's mental and financial wellbeing comes first. That is why we encourage every user to game responsibly — whether they win or lose.
Responsible gaming means playing in a way where you are in control — deciding when to play, how long to play, and how much to spend. 99qq is always mindful that gaming should never harm your family, work, or peace of mind.
Gaming is entertainment, not a source of income. Never spend money on gaming that you cannot afford to lose without affecting your daily life.
99qq provides services only to those aged 21 and above. We take a firm stance against gaming by minors and reserve the right to verify age in any case where it is in question.
Our protection tools
Deposit Limit
Set a maximum on how much you deposit each day, week, or month. Once a limit is set, it cannot be increased before the specified time period has passed.
Session Time-Out
Temporarily close your account for a set period. Take a break of anywhere from 24 hours to several weeks and clear your head.
Self-Exclusion
If you feel gaming is getting out of control, you can exclude yourself from gaming for an extended period — or even permanently. This feature takes effect immediately.
Spend Tracking
View your gaming history and spending at any time. Transparent information helps you make informed decisions.
Reality Check
You will receive automatic reminder messages after extended gaming sessions. This keeps you aware of how long you have been playing.
Support Team
Our 24/7 live chat and email support team is ready to assist in both Bengali and English. Get immediate help whenever you need it.
Is gaming becoming a problem?
Answer the following questions honestly. If more than one answer is "yes", it is time to contact our support team.
Are you spending more than your set budget?
Are you placing larger bets to try to win back money you have lost?
Is gaming taking time away from your family or work?
Do you feel uncomfortable or anxious when you are not gaming?
Are you hiding your gaming from family or friends?
Have you tried to stop gaming but could not?
If you answered "yes" to any of the above questions, do not wait — contact our support team or use the self-exclusion option.
Get support right now
Live Chat
Talk to us in Bengali via 24/7 live chat. Our trained team is here for you.
Email Support
[email protected] — write to us in Bengali or English.
Confidentiality guaranteed
Your information and conversations are kept completely private. Feel free to reach out.
The golden rules of safe gaming
Responsible gaming is not complicated — building a few simple habits keeps gaming enjoyable at all times. At 99qq, we follow these rules ourselves and encourage you to do the same.
- Set a budget before you start gaming and stay within that limit.
- Never game with borrowed money or by dipping into your savings.
- Do not think of gaming as a source of income — it is entertainment only.
- Decide on a time limit for each gaming session before you begin.
- Avoid gaming when you are stressed, feeling down, or angry.
- After a loss, do not rush to place bigger bets trying to win your money back.
- Make time for family, friends, and hobbies outside of gaming.
- Take regular breaks — long sessions reduce focus and decision-making ability.
- Let the people close to you know that you game — hiding it is the first warning sign.
The minimum deposit at 99qq is ৳300 and the minimum withdrawal is ৳800. Use this information when planning your budget. Payment methods: bKash, Nagad, Rocket, Upay.
Minor Protection
99qq enforces a strict 21+ policy. Our platform is for individuals aged 21 and above only. Age is verified during registration and additional proof may be requested in cases where it is in question.
If someone aged 18–20 lives in your home, keep your account details secure and lock your device. If you are logged in on a shared family computer or phone, remember to log out.
How self-exclusion works
Self-exclusion is a tool that prevents you from gaming for a chosen period of time. During this time you will not be able to log in, make a deposit, or play any games. Once self-exclusion is activated, it cannot be reversed before the set period has ended.
To activate self-exclusion, contact our 24/7 live chat or send an email to [email protected]. Our support team will process your request promptly.
Frequently Asked Questions
Enjoy the 99qq gaming world safely
Set your limits, play responsibly, and always keep gaming a source of fun.
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